Frequently Asked Questions

Yes, you can create up to 10 unpurchased photo books per account. This allows us to ensure quality service and storage for all our users.

You can easily update your password and email preferences under the "Account Settings" tab in "My Account".

You can add up to 150-200 photos to each photo book, allowing you ample space to tell your story.

Individual photos should be no larger than 15MB per image for optimal performance. If you have larger high-resolution images and would like to create a custom photo book with them, please contact our support team - we'd be happy to discuss special arrangements for your premium project.

For optimal print quality, we recommend using high-resolution images. Our platform provides guidelines on resolution and image quality to help you achieve the best results.

For the smoothest upload experience: - Use a stable WiFi connection rather than mobile data - Keep your browser updated to the latest version - iOS Safari users: If experiencing issues, try resetting network settings

We're aware of a current issue affecting photo uploads on iOS 18 (particularly with Safari when using mobile data). While Apple is working on a permanent fix, here are some solutions: **Temporary Solutions:** - Use WiFi Instead: The most reliable option is to switch to a WiFi connection - Safari Settings Fix: Go to Safari Feature Flags and either: - Toggle Enable experimental network loader off and on - Click 'Reset All to Defaults' - Try using a different browser (like Chrome) - Switch to a desktop or laptop computer

Your privacy and data security are important to us. All photos and designs are stored securely within your region: - UK customers: Data is stored exclusively in UK-based servers - EU customers: Data is stored exclusively in EU-based servers We never store your photos or album designs outside these regions, ensuring compliance with local data protection regulations while maintaining fast access to your projects.

Consider your photos when selecting your album orientation: - **Landscape (horizontal)**: Perfect for scenic photos, group shots, and most digital camera pictures - **Portrait (vertical)**: Ideal for formal portraits and phone photography - **Square**: Great for Instagram photos and offers a modern, versatile layout

You'll find a wide variety of backgrounds to make your album truly unique. Choose from: - Decorative patterns - Textures - Solid colors - Custom photo backgrounds Each template comes with curated background options that complement your chosen style.

Yes! Our smart layout system lets you easily customize photo spreads without manual editing. You can either: - Set an exact number of photos per page - Specify a range (like 1-4 photos) Simply use the layout controls to adjust how many photos you want, and our system will automatically arrange them beautifully on each page.

Yes! We offer a range of customization options for photo book covers, including: - Various materials - Different colors - Text embossing options

Both options produce beautiful results with different benefits: - **Hardcover**: More durable and premium-feeling, ideal for wedding albums, special occasions, and coffee table books - **Softcover**: Lighter, more affordable, and perfect for casual photo collections or gift-giving

Visit the Inspirations section in our photo book editor/studio to discover: **Cover Designs:** - AI-generated cover layouts - Personalization options for photos and text - Themed templates for different occasions **Page Layouts:** - Classic layouts with single statement photos - Modern collage styles - Mixed-media layouts combining photos and text - Themed arrangements for special occasions

Yes, you can! With an account, your photo book projects are saved automatically. You can return to them and finish editing at any time, from any device.

Photo books usually reach your doorstep within 3-7 working days. If you haven't received your order after 7 days, please get in touch with us for assistance.

Absolutely! Once your order is dispatched, we will provide a tracking number so you can follow your photo book's journey right to your doorstep.

We partner with premium printing facilities across Europe to ensure high quality and efficient delivery: - **UK orders**: Printed in the United Kingdom - **EU orders**: Printed at dedicated EU facilities This regional printing approach helps us maintain excellent quality while providing faster shipping times.

Yes, we do offer international shipping. Shipping times and costs vary depending on the destination. Please visit our shipping information page for more Details.

If you need to make changes to your photo book after placing the order, please contact us immediately. We'll do our best to accommodate your request if your order hasn't been processed yet.

We accept a variety of payment methods including: - Credit/debit cards - PayPal - Other online payment platforms

For orders of multiple copies of the same photo book, we offer special bulk order discounts. Please contact our sales team for more information.

Your satisfaction is our priority. If you are not completely happy with your photo book, please reach out to us within 30 days of receipt for return instructions and how we can make it right.

If you face any difficulties or glitches while using our website, please do not hesitate to contact our support team. We're here to ensure a smooth and enjoyable experience.

We respect creativity but also adhere to legal and ethical standards. Content that is offensive, infringing on intellectual property, or otherwise unlawful is not permissible in our photo books.